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Terms & Conditions
SOLOMAGIA Customer Service is available to answer questions about products, orders, returns, shipping, etc. ... by phoning +390721956055 every day from Monday to Friday during the time slots from 9:00 to 18:00 or by sending an email to [email protected] for information or clarification.
RIGHT TO WITHDRAW
The customer has the right to physically return the goods within 14 days of receipt (right of withdrawal), provided that the products are intact as received and so it can be sold again. Originally sealed packs, such as decks of playing cards, are not allowed as returnable if they are returned open. Explanations and instructions for magic tricks are obviously an essential part of the added value of every single item sold. For this reason, therefore, as a logical consequence, returns are not allowed after having obtained the relative "secrets" of the games' tricks.
The shipping costs for the returned goods for the right to withdrawal are charged to the buyer as per current legislation. Defective products must be reported to Customer Service within 10 days from the delivery date. In this case shipping costs are the responsibility of the seller.
The items ordered by reservaztion (availability declared on the product page for 7-10 days) can be returned within the terms and times allowed here displayed directly to the original manufacturer, according to the methods and addresses that we will communicate in case of specific requests return.
The decks of open cards whose protection and / or seal is removed can not be returned. The trick decks specially crafted by the magical manufacturers can not be returned, being bunches subject to particular wear as well as containing educational material related to explanations of tricks and games of prestige and relative peculiarities. The boxes of cards received damaged due to evident transport trauma can obviously be returned and then replaced, provided that they maintain the sealing and the relative cellophane intact proving that the damage was in transport and not for use. If the client, despite the evidence of transport damage, proceeds to open the decks of cards, agrees to keep the articles in any case, regardless of the status of the relative boxes and their contents.
It is also reiterated that for obvious reasons DVDs, articles with video and / or textual explanations and books, are not returnable because they can be copied and they are educational material in relation to explanations of "secrets" of magic tricks.
Exceptions are obviously provided only for replacement in the event of a defect in the eventual combined gimmick.
The items ordered and purchased upon reservation, and therefore not available for immediate shipment, can be reimbursed by any return compatible with the rules highlighted above only if defective.
Orders are processed on average within 5 working days from the day following the arrival of the order. The guarantee and timing of delivery are a function of the guarantee offered by the courier used. In case of material partially out of stock (orders of multiple items), will be made known to the customer the average time required for the provision of the missing items (back order), subject to the normal delivery of the products available. The customer will be free to obtain a refund or wait for the new shipment of the items provisionally reported as missing. In this case the shipment is free of charge.
The prices quoted in the SOLOMAGIA catalog, published in the pages of this site, will cancel all previous versions, including versions published on paper. The prices indicated are inclusive of VAT, unless otherwise specified, and they not include shipping costs.
The payment methods available are:
- Credit card
VISA, MASTERCARD, AMERICAN EXPRESS, POSTEPAY, DISCOVER, etc. (via Paypal platform)
account credited [email protected]
In case that the consumer wishes to pay by Credit Card, he may use the procedure to secure payment by PayPal, capable of ensuring the confidentiality of data provided by customers. For any further information and Legal Agreements refer the customer to visit www.paypal.com.
If you buy with Scalapay, you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., related parties and their assignees, and that you authorize this transfer.
This payment method can only be used for purchases from these countries: Austria, Belgium, Holland, Finland, France, Germany, Italy, Portugal, Spain.
- Bank transfer
Bank: Intesa San Paolo
Account holder: NOVAERA srl
BIC : BCITITMM
IBAN : IT63G0306913308074003000321
- Amazon Pay :
Amazon Pay is a service offered to Amazon customers, and you are enabled to use it wherever you see it — whether that is clicking the Amazon Pay button when checking out on your favourite online stores or managing your payment methods in your account on Amazon. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account. For more information see the link.
- Google Pay :
Google Pay is the fast, simple way to pay in millions of places. For more information see the link.